The net was abuzz yesterday over
reports that Costa was offering
Concordia passengers a discount voucher for 30 percent off a future cruise.
Costa, however,
disputes this and says they are in fact big shots and are refunding the entire purchase price of the cruise:
"Passengers on board the Costa Concordia on the night of
the accident have not been offered a discount on future cruises. Costa
is refunding the full cost of the cruise, the expenses incurred on board
the ship, any transport costs incurred to reach the port of embarkation
and return home if transfers organized by the company were not used.
Costa Concordia guests also will be reimbursed any medical expenses they
may have incurred as a result of the accident. As regards items left in
the safe in the cabin, these will be returned to guests as soon as we
recover the safe. Regarding the loss of personal belongings and other
forms of compensation, we will be contacting guests in the very near
future."
Costa added, "you're welcome."
I'm not sure the 15 confirmed dead passengers will appreciate this gesture.
This follows Gabby D'Alemberte's article in the Herald which basically notes that you sign away all your legal rights when you board a cruise (in exchange for an awesome buffet!):
But the U.S. passengers who survived the disaster face a legal
nightmare as well. Because of the documents they signed just before
boarding the ship, they have virtually no chance to argue their case in
court or to receive financial compensation for their losses.
That’s because the Italian cruise line company includes a “choice of
forum” clause in the fine print of its ticketing documents that any
lawsuit needs to be filed in Italy, not the United States. That makes a
huge legal difference in how wrongful death, personal injury and other
negligence cases are handled.
First of all, the Italian court system does not allow contingency
fees in these types of cases. In addition, a plaintiff is required to
post a bond of 10 percent of the expected damage award simply to file
the lawsuit. That means a Costa Concordia passenger who could expect a
$2 million damages award, based on similar cases in the United States
would need to post $200,000 right at the start and pay an Italian law
firm $200,000 to $300,000 in fees over the next four or five years
before the case could even go to a jury.
While the passenger may
well prevail in court, based on the reported negligence of the captain
and crew, very few people can afford to spend $500,000 or more in a
protracted legal battle. That means the U.S. passengers and their
families basically have no recourse in this tragedy.
Yay Tort Reform!!
Gabby suggests you mark out the offending venue language when you check in to your cruise:
When you come to the choice of forum clause in your ticket, take out
your pen and cross out a few words, such as “I agree to…” and hand the
documents back to the boarding agent. While the agent has the right to
deny you from boarding, most likely you will still be ushered aboard.
Then, if a tragedy does occur, you have a strong argument for filing
your case in the United States, and receiving a fair and equitable
outcome.
I hope she is right about that, but I have my doubts. If you are checking in with a large group and you hand alter the terms of the contract I have a feeling the boarding agent is going to be pretty ticked off, but maybe I'm wrong?
The bigger point of course is that no one -- including lawyers -- reads these adhesion contracts and even if they do they often just sign because there really is no meaningful alternative (especially where your bargaining rights are so limited).
That's why the judicial doctrines that have developed over the last century to protect consumers from unconscionable or drastically unfair contract terms are so important -- there's simply no other available method to address such poison pills in
6400-page corporate documents when all you want to do is slide down into the pool safely.
Read more here: http://www.miamiherald.com/2012/01/22/2602456/how-not-to-sign-away-your-rights.html#storylink=cpy
Read more here: http://www.miamiherald.com/2012/01/22/2602456/how-not-to-sign-away-your-rights.html#storylink=cpy